Hotel Housekeeping
Operations and Management
Price: 925.00 INR
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ISBN:
9789354971389
Publication date:
13/06/2023
Paperback
864 pages
Price: 925.00 INR
We sell our titles through other companies
Disclaimer :You will be redirected to a third party website.The sole responsibility of supplies, condition of the product, availability of stock, date of delivery, mode of payment will be as promised by the said third party only. Prices and specifications may vary from the OUP India site.
ISBN:
9789354971389
Publication date:
13/06/2023
Paperback
864 pages
Fourth Edition
G Raghubalan & Smritee Raghubalan
Hotel Housekeeping: Operations and Management in its fourth edition continues its endeavour to provide a comprehensive text to students of diploma, undergraduate, and postgraduate courses in Hotel Management and Home Science. Instructors and hotel managers will find the revised book an essential reference tool in training students and staff respectively.
Rights: World Rights
Fourth Edition
G Raghubalan & Smritee Raghubalan
Description
The title Hotel Housekeeping: Operations and Management continues its endeavour to provide a comprehensive text to students of diploma, undergraduate, and postgraduate courses in hotel management. It covers the NCHMCT syllabus for the course Accommodation Operations completely making it an indispensable resource often referred to as the Housekeeper's bible. Instructors and hotel managers too will find the revised book an essential reference tool in training students and staff respectively.
About the author
G Raghubalan is a consultant, trainer and entrepreneur in the hospitality industry. He is a seasoned professional with more than 33 years, including stints in hotel operations, academics, training, consulting, international recruitment and human resources, before venturing as an entrepreneur.
Smritee Raghubalan is a Bengaluru-based hospitality educator and consultant. She has a professional experience of 23 years, out of which 19 years have been in the academia. She has done her Masters in Home Science and holds the UGC – NET qualification. As an Associate Professor, she has taught and contributed in the field of Accommodation Management in various universities.
Fourth Edition
G Raghubalan & Smritee Raghubalan
Table of contents
- The Hotel Industry—An Overview
- The Housekeeping Department
- Managing Housekeeping Personnel
- Contracts and Outsourcing
- Planning Housekeeping Operations
- Daily Routines and Systems
- Housekeeping Inventories
- Composition, Care, and Cleaning of Different Surfaces
- Hotel Guestrooms
- Standard Contents of a Guestroom
- Cleaning Principles Procedures and Organization
- Servicing Guestrooms
- Cleaning Public Areas
- Infection Prevention and Control Protocols for Hospitality Accommodation Facilities
- Supervision in Housekeeping
- Housekeeping Control Desk
- Budgeting for Housekeeping Expenses
- Textiles
- Linen and Laundry Operations
- Uniforms
- Sewing Room
- Safety and Security
- Ergonomics in Housekeeping
- Pest Control and Waste Management
- Internal Environment
- Interior Designing
- Interior Decoration
- Facilities Planning and Facilities Management
- Hotel Renovation
- Flower Arrangements and Themed Decorations
- Horticulture
- Sustainability Concepts in Hospitality Properties
- New Property Operations
- Changing Trends in Housekeeping
Fourth Edition
G Raghubalan & Smritee Raghubalan
Features
- 150+ curated SOPs, formats, exhibits, informative videos, and case studies accessed through QR codes
- Pertinent chapters on ‘infection prevention and control’ and ‘sustainability concepts in hospitality properties’
- Detailed sections on career and entrepreneurship in housekeeping, resources managed by housekeepers, wowing guests, quality management, workplace diversity, and vendor management
- Comprehensive sections on PPE, HIRA, factors in human comfort, IAQ, five senses concept, sleep science, clinically clean standards, audits, responsible procurement, rethinking hospitality design, certification of eco-sensitive properties, and energy and water efficiency ratings
- Components on Applications of Nanotechnology, Artificial Intelligence, Robotics and latest software
- Detailed discussions on ethnic textiles, themed decorations, mood boards, horticulture equipment, garden styles, hydroponics, and terrariums
- Includes Infection Prevention and Control Protocols for Hospitality Accommodation Facilities (with special reference to COVID-19)
- Includes Latest SoPs and Forms & Formats used in Hotel Housekeeping
- Separate chapter on changing trends discussing applications of nanotechnology, artificial intelligence, robotics and software
Fourth Edition
G Raghubalan & Smritee Raghubalan
Review
"This book is a boon for all hospitality professionals. Processes are explained simply using illustrated flow charts, ready-to-use formats and photographs .... I have found this book very useful when improving processes or even redesigning existing ones."
— Brinda Sherman, Head - Business Excellence, The Indian Hotels Co. Ltd.
"This book is rightly referred to as the bible for students of Accommodation Management. It has greatly helped our students to crack interviews with leading hotels."
— Ms. Elizabeth Ngoruh, Senior HoD - Rooms Division, IIHM Bangalore; Module Leader - University of West London
Fourth Edition
G Raghubalan & Smritee Raghubalan
Description
The title Hotel Housekeeping: Operations and Management continues its endeavour to provide a comprehensive text to students of diploma, undergraduate, and postgraduate courses in hotel management. It covers the NCHMCT syllabus for the course Accommodation Operations completely making it an indispensable resource often referred to as the Housekeeper's bible. Instructors and hotel managers too will find the revised book an essential reference tool in training students and staff respectively.
About the author
G Raghubalan is a consultant, trainer and entrepreneur in the hospitality industry. He is a seasoned professional with more than 33 years, including stints in hotel operations, academics, training, consulting, international recruitment and human resources, before venturing as an entrepreneur.
Smritee Raghubalan is a Bengaluru-based hospitality educator and consultant. She has a professional experience of 23 years, out of which 19 years have been in the academia. She has done her Masters in Home Science and holds the UGC – NET qualification. As an Associate Professor, she has taught and contributed in the field of Accommodation Management in various universities.
Table of contents
- The Hotel Industry—An Overview
- The Housekeeping Department
- Managing Housekeeping Personnel
- Contracts and Outsourcing
- Planning Housekeeping Operations
- Daily Routines and Systems
- Housekeeping Inventories
- Composition, Care, and Cleaning of Different Surfaces
- Hotel Guestrooms
- Standard Contents of a Guestroom
- Cleaning Principles Procedures and Organization
- Servicing Guestrooms
- Cleaning Public Areas
- Infection Prevention and Control Protocols for Hospitality Accommodation Facilities
- Supervision in Housekeeping
- Housekeeping Control Desk
- Budgeting for Housekeeping Expenses
- Textiles
- Linen and Laundry Operations
- Uniforms
- Sewing Room
- Safety and Security
- Ergonomics in Housekeeping
- Pest Control and Waste Management
- Internal Environment
- Interior Designing
- Interior Decoration
- Facilities Planning and Facilities Management
- Hotel Renovation
- Flower Arrangements and Themed Decorations
- Horticulture
- Sustainability Concepts in Hospitality Properties
- New Property Operations
- Changing Trends in Housekeeping
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