Express Series: English for Customer Care

A series of short, specialist English courses.

Price: 299.00 INR

We sell our titles through other companies
Disclaimer :You will be redirected to a third party website.The sole responsibility of supplies, condition of the product, availability of stock, date of delivery, mode of payment will be as promised by the said third party only. Prices and specifications may vary from the OUP India site.

ISBN:

9780199457311

Publication date:

21/08/2015

Paperback

Price: 299.00 INR

We sell our titles through other companies
Disclaimer :You will be redirected to a third party website.The sole responsibility of supplies, condition of the product, availability of stock, date of delivery, mode of payment will be as promised by the said third party only. Prices and specifications may vary from the OUP India site.

ISBN:

9780199457311

Publication date:

21/08/2015

Paperback

Part of Express Series

Rosemary Richey

English for Customer Care is an ideal course for those who need to communicate regularly with customers over the phone, in person, or in writing.

Rights:  SOUTH ASIA RIGHTS (RESTRICTED)

Part of Express Series

Rosemary Richey

Description

English for Customer Care is part of the Express Series. It is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing. This book will help you make every client interaction a positive experience.

Part of Express Series

Rosemary Richey

Part of Express Series

Rosemary Richey

Features

  • STARTER section at the beginning of each unit with a warm-up activity
  • Two OUTPUT pages at the end of each unit that provide help to South Asian learners and which include a pronunciation guide, call centre training and dealing with cultural differences with international customers, among others
  • A wide range of exercises and hands-on tasks
  • Tip addressing language points, useful phrases, and strategies
  • Motivating role plays for speaking tasks
  • Appendices with answer key, transcripts, A-Z wordlist, and a comprehensive list of useful phrases
Key Features of the CD
  • Model conversations with local and international clients
  • Printable worksheets and exercises to practise useful phrases, vocabulary and communication

Part of Express Series

Rosemary Richey

Part of Express Series

Rosemary Richey

Description

English for Customer Care is part of the Express Series. It is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing. This book will help you make every client interaction a positive experience.

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